Privacy Policy

Depending on how you interact with us, we may collect:

• Contact and shipping details — name, email address, phone number, billing and delivery address.
• Payment information — payment card or other payment method details, processed securely by our payment providers.
• Account information — username, password and account preferences where you create an account.
• Transaction information — items purchased, order value, order history and returns.
• Device and usage information — IP address, browser and device type, pages viewed and how you interact with our site, collected via cookies and similar technologies.

We collect information directly from you (when you place an order, create an account, contact us or sign up for marketing), automatically as you use our site (through cookies and analytics), and from third parties such as Shopify, our payment processors, shipping carriers and marketing partners.

• To provide products and services — processing payments, fulfilling and shipping orders, handling returns and exchanges.
• For marketing and advertising — sending promotional communications and showing you relevant advertising, where permitted.
• For security and fraud prevention — detecting, investigating and preventing fraudulent, unauthorised or illegal activity.
• To communicate with you — responding to enquiries, providing customer support and sending service updates about your order.
• For legal compliance — meeting our legal, tax and regulatory obligations.

We may disclose personal information:

• To Shopify and other service providers who perform services on our behalf, such as payment processing, hosting, shipping, analytics and customer support.
• To marketing partners, so we can present you with relevant advertising and offers.
• When you direct us to, or otherwise consent to the disclosure.
• In connection with a business transaction, such as a merger, financing, acquisition or sale of assets.
• To comply with legal obligations or to protect our rights and the rights of others.

Our store is hosted on Shopify, which provides the online e-commerce platform that allows us to sell to you. Your data is stored on Shopify's servers and behind a firewall, and Shopify processes personal information on our behalf in order to operate the store and complete your purchase.

Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We use reasonable technical and organisational measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Depending on where you live, you may have the right to access the personal information we hold about you, request that we delete it, ask us to correct inaccurate information, and request a portable copy of it. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

Questions about this policy or your personal information? Email us at hello@pawperfect.com.