Refund Policy

Every order is covered by a 30-day money-back guarantee, running from the date your order is delivered. If you're not happy, email hello@pawperfect.com within 30 days of delivery to start a return.

Email us with your order number and the reason for the return, and we'll send you return instructions. Items should be unused and in their original packaging — unless the item arrived damaged, faulty or incorrect.

If your order arrives damaged, faulty or isn't what you ordered, contact us with a photo and we'll arrange a free replacement or a full refund. You do not need to ship the item back to us in these cases.

For change-of-mind returns, the customer covers the cost of return shipping. If the return is the result of our error — a faulty, damaged or incorrect item — we cover the cost.

Need to cancel? Contact us before your order is dispatched and we'll cancel it and refund you in full. Orders are dispatched within 1 working day, so please get in touch as soon as possible.

For anything returns-related, email hello@pawperfect.com. We reply within one working day.